SHIPPING POLICY

Our business hours are 09:00 (CET, UTC+1) to 18:00 (CET, UTC+1) from Monday to Friday.
Orders are processed from Monday to Friday. Orders placed on a Saturday, Sunday or holiday will be processed the following Monday or the next business day.
After your order and payment are successfully registered, your package will be packed and processed within 48 hours. Your tracking number may take up to 72 hours to reach you.
Shipping cost is based on the volume price of your order, your destination and shipping method.
We will notify you if there are any questions about your order. Please pay attention to your email.
Please fill in your address in detail: street, floor, zip code, town, province or district, country, email and contact phone number.

SHIPPING ZONES

We ship worldwide. If you have doubts if we can ship to your country please make the consultation in the mail klixer@klixer.com. If you place an order and we are unable to ship via DHL we will inform you by e-mail and a full refund will be applied.

SHIPPING TIMES

Please note that shipping times are estimates and are not guaranteed. We do not refund shipping costs for packages that do not meet the estimated delivery date, nor will we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact Customer Service at klixer@klixer.com.

Processing Time: 1-2 days

Shipping time within the European Union: 2-4 business days.
Shipping time outside the European Union: 3-6 business days.

SHIPPING COSTS AND TAXES

The cost of shipping depends on the weight and volume of the order, and the country of origin and destination of the shipment.

ICORAC S.L., the manufacturer of Klixer, is a company based in Spain (European Union), the country from which shipments are made.

ON PURCHASES MADE FROM SPAIN:

Shipping costs and VAT (Value Added Tax) are added to the price of the order.

IN PURCHASES FROM THE REST OF THE EUROPEAN UNION:

In purchases made by individuals: shipping costs and VAT are added to the price of the order.

For company purchases (VAT number required) shipping costs are added to the order price.

FOR PURCHASES FROM NON-EUROPEAN UNION COUNTRIES

Shipping costs are added to the order price. The Customs of your country may ask you to pay a fee for the import of goods.

Each country applies different fees. Please take this into account before placing your order and/or consult with your country’s customs department once you have the order price + shipping cost.

If you decide not to pay the shipping cost and the goods are blocked in customs. The shipment cannot be recovered, so your purchase amount will not be refunded.

LOST PACKAGE AND DETERMINATION OF LIABILITY

If the postal address of the order is incorrect and it is not possible to recover the package, the recipient is responsible for the losses, so ICORAC (KLIXER trademark) will not reimburse the amount.

ICORAC SL shall be liable for losses caused by the courier company in transit when the delivery details entered when placing the order are correct.