Shipping policy

SHIPPING POLICY

Last updated: February 2026

1. BUSINESS HOURS & ORDER PROCESSING

Our business hours are Monday to Friday, 09:00–18:00 (CET, UTC+1).

Orders are processed Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.

Processing time: 1–2 business days after payment confirmation.
In peak periods, processing may take longer. If there is any issue with your order, we will contact you by email.

Tracking: Your tracking number is usually sent within 24–72 hours after dispatch (depending on carrier updates).

2. SHIPPING DESTINATIONS

We ship worldwide.

If we are unable to ship to your destination with our usual carrier options, we will contact you. If shipment is not possible, we will issue a full refund.

3. SHIPPING TIMES (ESTIMATES)

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, customs, peak seasons, or force majeure.

Estimated transit times:

European Union: 2–5 business days
Outside the EU: 3–7 business days

We do not refund shipping costs due to carrier delays once the parcel has been dispatched.

4. SHIPPING COSTS

Shipping costs are calculated at checkout and depend on:

destination country
shipping method
order weight and volumetric weight

5. TAXES, VAT & CUSTOMS

ICORAC SL (KLIXER) ships from Spain (European Union).

5.1 Orders shipped to Spain

VAT and shipping costs are added at checkout where applicable.

5.2 Orders shipped within the European Union

Consumers: VAT and shipping costs are added at checkout where applicable.
Companies (valid VAT number required): VAT may be exempt under EU intra-community rules; shipping costs apply.

5.3 Orders shipped outside the European Union

Shipping costs are added at checkout.

Your local customs authority may require payment of import duties, VAT/GST, and customs handling fees. These charges are the customer’s responsibility and are not controlled by ICORAC SL.

If the customer refuses to pay customs fees and the shipment is returned or destroyed, we will not refund shipping costs and we may deduct any carrier return/destroy fees from the refund (if recovery is possible).

6. ADDRESS ACCURACY

Please enter your shipping details carefully (street, number, floor/unit, postal code, city, province/state, country, email, and phone number).

If an order is returned or lost due to an incorrect or incomplete address provided by the customer, the customer is responsible for the loss and associated costs.

7. DAMAGED PARCELS IN TRANSIT

If your parcel arrives visibly damaged, you should:

take photos of the outer packaging and the product, and
contact us within 48 hours at klixer@klixer.com with your order number.

This time limit helps us file a carrier claim. Late notifications may reduce or prevent compensation from the carrier.

8. LOST PACKAGES & LIABILITY

A package may be considered “lost” only after the carrier confirms loss or after the carrier’s official investigation period.

If the shipping details provided by the customer are correct, we will assist with the carrier claim process and provide an appropriate resolution (replacement or refund) once the carrier outcome is confirmed.
If the shipping details were incorrect/incomplete, the customer assumes responsibility and ICORAC SL is not liable for the loss.

9. CONTACT

For shipping questions, contact: klixer@klixer.com